|About Us Greenweld are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at firstname.lastname@example.org
Telephone: 01992 452980
Fax: 01992 452981
|Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit/debit card payments and PayPal. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard and Maestro/Switch cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post or pay via the HSBC secure web-site.
We ship by post or courier depending on the weight and size of the order. If we send by courier you will need to sign for the delivery when it arrives. Please give a delivery address where you, or someone on your behalf, will be able to receive the goods during the day.
|Shipping And Handling Mainland UK carriage and packing charge is a standard £3.95. Postage overseas varies with the destination and weight and overseas customers should send ample postage - goods will be omitted if insufficient payment is sent. After any additional shipping expenses have been deducted a credit note for any excess will be sent. Alternatively, please contact us by email in advance of your purchase and we will advise you of the exact shipping cost.
|Delivery Schedule We endeavour to hold stock of all items and to despatch your order as soon as possible. If we do not have sufficient stock it may take up to 28 days for delivery.
|Tax Charges All prices include VAT at 20% where applicable.
|Credit Card Security For your increased security, payments by Credit and Debit cards are processed for us by HSBC bank on their secure website. We do not see any of your card details and they are not stored on any of our computers.
|Guarantee We guarantee your satisfaction. All of our products come with a 30 day no-quibble guarantee.
|Reaching Us If you need to reach us, please email us on email@example.com, alternatively, you can call on Intenational 00 44 1922 452980 or fax us on 01992 452981 or write to us at Riverside House Plumpton Road Hoddesdon Herts EN11 0PA United Kingdom
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Disclose information to third-parties only for goods delivery purposes
|Returns Policy Please write, fax, phone or email before returning any goods explaining why you wish to return them. We may be able to resolve any technical queries at this stage. Returned goods must be adequately packed and returned to us by the cheapest method (2nd class letter or parcel post). Postage refunds, if applicable are only made at these rates. Include with the goods the documents sent with your original delivery. Provided you return the goods to us within 30 days of receipt, we will refund you:
1. In full (including your return postage costs) for faulty goods, substituted products or items sent by us in error.
2. With the cost of the goods and the original P&P if applicable (but not the cost of your return postage) for items ordered but subsequently not wanted (provided such items are returned unused in their original condition with all internal and external packaging, manuals, leads, etc).
Opened Videos, CDs, DVDs and computer software and opened or used paints, adhesives, dopes etc. are excluded unless the product is damaged in which case it will be replaced.